Refund policy

Return and Cancellation Policy:

Thank you for choosing Pool & Spa by WhitePine for your relaxation needs. We aim to provide our customers with outstanding products and services. Please carefully review the following return and cancellation policy before making a purchase:

1. Right of Rescission and Cancellation:

   • Customers have a 3-day right of rescission and cancellation policy from the date of purchase for Pool & Spa by WhitePine.
   • If a cancellation is requested within 3 days, the deposit will be fully refunded.
   • After the 3-day period, cancellations are still accepted, but the deposit can be held on account as credit towards another spa purchase or reimbursed with a 25% cancellation fee deducted.

2. Cancellation Procedure:

   • To initiate a cancellation, customers must notify Pool & Spa by WhitePine within 3 days of purchase by contacting our customer service team.
   • Cancellations requested after the 3-day period will incur a 25% cancellation fee.

3. Return Policy for Softub and Other Non-Spa Products:

   • Softub and other non-spa products can be returned if they are unopened and in their original condition within 7 days of receiving the product.
   • A 25% restocking fee will be applied to all returned products, along with applicable shipping and handling fees.
   • Exchanges towards other products are allowed, and shipping and handling fees will be applied as needed for the exchange.

4. Timeframe for Returns:

   • Returns for Softub and other non-spa products must be requested within 7 days of receiving the product.
   • No returns will be accepted after this 7-day period.

5. Refund Process:

   • Refunds for cancellations and returns will be processed as follows:
     • For cancellations within the 3-day period, the deposit will be fully refunded.
     • For cancellations after the 3-day period, the deposit can be held on account as credit or reimbursed with a 25% cancellation fee deducted.
     • Refunds will be issued within a reasonable timeframe, typically within 7 to 21 business days, depending on the payment method.

6. Policy Changes:

   • Any changes to this return and cancellation policy will be communicated to customers through our website or other appropriate channels.

We appreciate your business and strive to ensure your satisfaction. If you have any questions or require assistance, please do not hesitate to contact our customer service team at office@poolandspabywhitepine.com.

Thank you for choosing Pool & Spa by WhitePine!